All UK delivery (England/Scotland/Wales/Northern Ireland) is by courier and a signature is required.

 

(UK) Standard delivery | Over £45 FREE | Under £45 charged at £4.95.

 

(UK) Saturday Delivery | £15.00. Must be ordered before 1pm on the Friday prior to delivery.

 

EU/ OVERSEAS | we will ship via courier. £100 and over is free, under £100 is £15.

 

RETURNS | You may return your product unused at anytime for a full refund. Contact us at shipping@violettecandles.com for shipping instructions.

 

Should your product be defective or not meet your quality standards, you may also return for a full refund. Please inform us of the issues/ defects. Email shipping@violettecandles.com with your complaint and for shipping instructions.

 

BURNING/ SAFETY | Please follow candle safety advice given on the candle and the refill kit instructions. This includes never leaving your candle unnattended, trimming the wick prior to each burn and burning on an even surface, away from curtains and drapes. Do not let the candle burn entirely to the base as this can, in rare circumstances, create a flame larger than is safe.

 

INGREDIENTS | Our wax blend and custom perfume coupounds are proprietary and we do not divulge exact formulations. All of our ingredients are high quality and are sourced ethically.

 

We are always receptive to any feedback and suggestions you as the consumer may have. We can be reached at sales@violettecandles.com.